Returns

Order can be canceled at https://snowmonkey-flask.com/my-account

With contracts completed from a distance, the consumer has  the right to withdraw from the order within 14 days and inform the company by an e-mail sent to info@snowmonkey-flask.com or another communication channel, without stating reasons.

The consumer must return the goods within 14 days after the notification of the cancellation of the contract to the following address:

SAVIN d.o.o.
Glavni trg 51
3313 Polzela
Slovenia.

The only costs borne by the consumer with regard to the cancellation of the contract are the costs of return shipment.

The consumer must return the product to the seller undamaged and in the same amount, unless the product has been destroyed, damaged, lost or their quantity is reduced, without the consumer’s complicity.

When returning the products the invoice must me enclosed, and the personala data stated, as well as the bank account to whick the refund should be made. The refund will be effected within 14 days after receipt of order cancellation.