Are Snowmonkey hydration products dishwasher safe?
No. We recommend hand washing howlers, growlers, food canisters and our colored or screen printed products. With the exception of the natural stainless steel, all our hydration products feature either a water-based paint followed by a clear protective coating, or a powder coating, which can deteriorate when regularly exposed to high water temperatures and the rigorous environment of a dishwasher. For best results, wash your Snowmonkey product with a long-handled soft bristle brush, soap, and warm water.
Can my Snowmonkey flask go in the freezer?
No. When water expands into a solid, it can damage the micro-welds that keep the bottle intact. Freezing your Snowmonkey product will put your bottle’s warranty on ice.
Can my Snowmonkey flask go in the microwave?
No. All Snowmonkey hydration products are made of stainless steel, and not made for the microwave.
Can my Snowmonkey flask hold carbonated beverages?
Our twist-off lid bottles and containers, are not made to hold carbonated contents.
Health & Safety
What materials are used for Snowmonkey hydration products?
Every Snowmonkey flask is produced with high quality 18/8 stainless steel. Our bottle lids are made of polypropylene. Plastics have been tested and there are not known to leach any harmful chemicals, or present any other health risks. They carry no bisphenols (BPA, BPS, etc), estrogenic activity (EA or estrogen leaching), or androgenic activity (AA or testosterone leaching).
What paint is used for Snowmonkey hydration products?
The current Snowmonkey hydration line has a powder coat finish. The coating is first applied as a dry powder, and then cured under heat. Powder coat finishes are typically tougher and longer lasting than traditional paint.
Do Snowmonkey hydration products contain or leach any potentially harmful chemicals, like BPA?
Not a chance. Here at Snowmonkey, we continually and proactively evaluate the materials in our products. We are dedicated to ensuring that our materials are safe and environmentally friendly, allowing us to offer durable and high quality products. Our stainless steel products and polypropylene lids have all been tested and carry no bisphenols (BPA, BPS, etc), estrogenic activity (EA or estrogen leaching), or androgenic activity (AA or testosterone leaching).
My Account & Order Status
Do i need account to buy on Snowmonkey-flask.com?
No. You dont need to have or to create account on website to buy on Snowmonkey-flask.com.
How do I create an account?
At the top of every page, there is a person icon called “My Account.” You can click the icon and enter an email and password to create an account. Or create an account here
How do I edit my account information?
To edit account information, log-in to your account. From there you can edit your address and password. If you need help changing other information please email us at firstname.lastname@example.org
I forgot my password.
If you have forgotten your password, just click “I forgot my password” on the “My Account” login page, and you will be directed on how to get that re-set.
How do I check my order status?
You can check the status of your order by going to the “Account Dashboard” and then selecting “View Order.” This will take you to a page that provides your status and tracking information, if applicable.
Shipping & Returns
Do you ship internationally?
We do ship to select international locations, although international shipping rates will be applied to your order total. To find out how much shipping will cost, you can select the product(s) you want, and checkout to see a listing of shipping rates available to choose from before officially placing your order. Please note Snowmonkey is not responsible for the duties and taxes that your country may charge for importing products. Snowmonkey does not collect or control these fees, which may be charged after you place your order, upon import.
When will my order ship?
We do our best to ship your order within 1 business day of purchase. During the holiday season, we may become backlogged and the process can take longer. Exceptions may occur if there is a question regarding your order, in which case we will contact you directly. If you have questions about your order, please contact us by phone +386 51 421 811 or send an email to email@example.com.
How much will shipping cost to my country?
To find out how much shipping will cost, you can select the product(s) you want, and checkout to see a listing of shipping rates available to choose from before officially placing your order.
If you changed your mind on any product purchased, and it is in unused, perfect condition, we will be happy to process a return for you. Please note that we do not accept returns if the product has been used, and doesn’t have a manufacturer defect. You may direct any questions to our customer service team at firstname.lastname@example.org.
Pricing & Billing
What payement metod do you accept?
When will my credit card be charged?
Your credit card will be charged directly upon purchase of product.
I need a copy of my receipt/invoice.
If you log-in to your account, you will see your “Order History.” Click on the order number to see a full detail page of your order.
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