FAQ

GENERAL

It is stainless steel walls that make for a product that will last, while protecting from flavor transfer,
so your tea doesn’t taste like yesterday’s coffee. It also makes the flask easy to clean. The lids are
made of plastic, compliant with all the applicable regulations, is BPA sound and safe to use.

0.5 l Urban edition: fi 7,5 cm x 21,5 cm , 532 ml
0.6 l Sport edition: fi 7,5 cm x 28 cm , 621 ml
1 l Adventure edition: fi 9 cm x 26 cm , 946 ml

Use

High temperatures in the dishwasher may harm the paint powder coating of the flasks. Therefore it is
advised not to wash them in a dishwasher. For longer life, hand wash with warm water, dish cleaner,
and soft brush.

It keeps till 24 hours cold and till 12 hours hot.

Snow Monkey flasks are made from 18/8 stainless steel and may not be heated in the microwave.

PAYMENT AND SHIPPING

The company uses appropriate technical and organizational tools for the protection and storage of personal data and payment transfer data.

The following payment methods are available in the SNOWMONKEYflask.com online shop: Bank transfer: Invoice (UPN) to the company account. PayPal: We accept payment via PayPal processor. Credit cards: All major credit cards are accepted (MasterCard, Visa, AmericanExpress… ) via PayPal processor.

Snow Monkey flasks may be ordered and are shipped to all European countries.

All orders placed during working hours before 2 p.m. will be shipped the next day provided the flasks are in stock. Orders with advance payment will be shipped as soon as the deposit to the bank account had been received. Orders placed on weekends or holidays will be shipped immediately on the next working day. It is possible to set the delivery at a later specified date.

Orders may be cancelled at https://snowmonkey-flask.com/my-account. With distance contracts, the
consumer has the right to withdraw from the order without stating reasons within 14 days and
inform the company by an email sent to info@snowmonkey-flask.com.

Guarantees

The guarantee is valid 12 months from the purchase, under the condition that the product was used in accordance with the instructions for use.